Outbound Support

We are seeking an enthusiastic Outbound Support Specialist responsible for providing customer service, presales support, product demonstrations (Demo), Proof of Concept (POC), and training to our clients. This role involves actively engaging with customers, resolving technical product issues, configuring settings, and ensuring clients effectively utilize our solutions.

• Respond promptly to product support requests from clients, effectively resolving technical issues and ensuring high customer satisfaction.
• Adjust and manage configurations, system settings, and permissions to troubleshoot and resolve system issues.
• Provide comprehensive technical support and hands-on training sessions to clients, ensuring they understand product functionalities and best practices.
• Present and demonstrate company products clearly and persuasively to prospective clients to support the sales team in presale activities.
• Conduct Proof of Concept (POC) setups and product demonstrations, working closely with potential clients to showcase product capabilities and meet client requirements.
• Regularly communicate feedback from client interactions to internal teams for continuous product improvement.
• Effectively handle and resolve outbound product support inquiries from clients.
• Configure software settings, manage user permissions, and adjust system configurations as required to address client needs.
• Prepare and deliver tailored presentations and demonstrations highlighting product features and capabilities.
• Organize and facilitate customer training sessions both onsite and remotely, ensuring maximum client satisfaction and adoption.
• Collaborate closely with sales and technical teams to develop effective strategies and customized POC solutions.
• Maintain accurate records of client interactions, issues resolved, and customer feedback for continuous improvement of product support and service delivery.
• Document client interactions and resolved issues in the ticketing system.
• Create and maintain knowledge base (KB) articles to enhance customer support efficiency and client self-service.
• Regularly test products and track updates, new versions, and enhancements, ensuring that all internal knowledge bases and documentation are up-to-date.